COMPLAINTS and DISPUTES

INSURANCE BROKERS DISPUTES LIMITED

Insurance Brokers Disputes Limited (IBD) is a free consumer service designed to handle complaints and help resolve problems between insurance brokers and other financial services providers (other than insurance companies) and their clients.

IBD provides support to help you resolve problems quickly and efficiently, without having to resort to costly litigation.

Anyone who has a problem with their insurance broker or financial service provider concerning a general or life insurance policy can contact IBD.

IBD covers a range of policies including motor vehicle, home buildings and contents, sickness and accident, life, consumer credit, travel, personal and domestic property up to a claim limit of $50,000. IBD also handles complaints regarding small business pak policies up to a claims limit of $5,000.

Some cases, such as those already involved in legal proceedings, are not handled by IBD, nor does IBD handle disputes involving claims of more than the respective claim limit (ie $50,000 / $5,000), except where the insurance broker or financial service provider and its professional indemnity insurer have agreed to waive this limit.

If you have any query about whether your complaint can be handled by IBD, call 1800 064 169 or email info@ibdltd.com.au.