FINANCIAL SERVICES GUIDE

You have the right to ask us about our charges, the type of advice we will give you, and what you an do if you have a complaint about our services.  Key information is set out in answer to the questions below.  If you need further information or clarification, please ask us.

BEFORE YOU GET OUR ADVICE

Who will be giving me advice?
Refer to Appendix A for the list of our Representatives.

Who will be responsible for the advice given to me?
Our representatives will be acing on behalf of Marshall Laurence Pty Ltd in respect of general insurance product recommendations only.

What financial Products & financial services are available to me?
We offer you general insurance advice only. We offer you the following financial products:

• Motor Vehicle Insurance Products
  
  
• Home Building Insurance Products
  
  
• Home Contents Insurance Products
  
  
• Prescribed products appearing in the Corporations Regulations

How will I pay for the service?
This can be by any of the following ways or a combination of them:

• A fee paid by you to our representative invoiced through Marshall Laurence Pty Ltd.  This is referred to as a “fee for service” or “Admin fee”; and / or Commissions paid to our representative as a consequence of insurance products recommended.  Such commissions are based on the premium you pay in respect of the Financial Product acquired.
• When recommendations are made you shall be provided with a separate document titled Statement of Advice which shall contain specific details including the way our representative will be remunerated for the provision of advice.

How are the commissions / Fees calculated?
Our fees are based upon the time we spend providing you with the advisory services you require.  The initial commission is calculated as a percentage of the cost of the insurance policy.  Any ongoing commission is calculated as a percentage of the annual cost of the insurance policy.

Any interest that may accrue on any premium paid by you to Marshall Laurence Pty Ltd shall be solely for the Licensee’s benefit.

WHEN YOU GET OUR ADVICE

Do I get detailed information about actual fees & other benefits the representative gets from making the recommendations?
Yes, you receive a Statement of Advice & / or a Product Disclosure Statement (or its equivalent for instance under former legislation).

Before you commit to accepting any recommendations made to you, you should read the Statement of Advice & / or the Product Disclosure Statement.  A Statement of Advice contains important and comprehensive information relating to the recommendations your adviser is making to you.

If you have not been provided with these documents, please consult your representative, or alternatively please contact us on 8221 6544 and we shall endeavor to provide you with these documents.

Will you give me advice, which is suitable to my needs & circumstances?
Yes, but to do so our representative will need to find our your specific needs, relevant financial situation as well as make  nay other inquiries with you to enable to better service your needs before an informed product recommendation is made to you.

You have the right not to disclose this information to our representative, if you do not with to do so.

In these circumstances, our representative is required to warn you about the possible consequence of not having your full personal information.  You should read the warnings carefully as this shall specify the scope of the financial product advice being sought.

What should I know about any risks of the recommendations to me?
Our representative will explain to you any significant risks associated with the recommendations made to you, including the risk of not acting upon recommendations, within the timeframes specified.  If they do not do so, you should ask them to explain those risks to you.

What information do you maintain in my file and can I examine my file?
Our representatives will maintain records of recommendations made. Marshall Laurence is committed to ensuring the privacy and security of your personal information in accordance with the principles of the Privacy Amendment (Private Sector)Act 2001 (Privacy Act).

You have a right to examine the relevant contents of your file.  Please refer to our Privacy Statement for further details, a copy is available on request, or on our web site.

Should you wish to examine your file, please contact our Privacy Officer on 08-8221 6544 who can make the necessary arrangements to provide you with the relevant information.

IF YOU HAVE ANY COMPLAINTS

Who can I complain to if I have a complaint about the services received?
If you have a complaint about the service provided to you, you should take the following steps:

1. Contact our representative and tell them about your complaint.
   
   
2. If your complaint is not satisfactorily resolved within 14 days, please contact our Customer Relations Manager, or in writing addressed to Customer Relations Manger, Marshall Laurence Pty Ltd at 11^th Floor, 118 King William Street, Adelaide  SA  5000.  We will endeavor to resolve your complaint quickly and fairly. 
   
   
3. If you still do not get a satisfactory outcome, you can contact the Insurance Brokers Disputes Limited (IBD) which is an ASIC approved dispute resolution facility and Marshall Laurence Pty Ltd is a member. You can contact IBD on 1800 064 169. The address for IBD is level 13, 31 Queen St, Melbourne VIC 3000.

Alternatively, you can contact the Australian Securities & Investments Commission at their freecall info line on 1300 780 885.

APPENDIX A

Representative List
The following are ASIC Tier 1 compliant and are able to provide all Domestic & Commercial products:

• Laurence Fittock
  
  
• Peter Rapkins